Head of Professional Services
Lead and grow Clavister’s Professional Services, delivering scalable, high-quality cybersecurity projects that delight customers and drive value.
Be part of Clavister’s journey to secure the digital world! We're seeking an experienced Head of Professional Services to lead and grow our Professional Services organisation, drive high-quality customer delivery, and build scalable operating models that enable consistent and predictable engagements. Join us to shape how we deliver value, enable customer success, and drive the continued growth of our Professional Services business.
About Clavister
Clavister is a leading European cybersecurity company founded in 1997, headquartered in Örnsköldsvik, offering a wide range of cybersecurity solutions, including network firewalls, identity management, cloud security, machine learning and AI.
Today, we focus on four main customer segments: the public sector, critical infrastructure, defence, and telecommunications. Together with our partners and distributors, Clavister’s hardware and software are widely deployed and used by customers in more than 100 countries.
The Role
As Head of Professional Services, you will lead and grow Clavister's Professional Services organisation, with overall responsibility for its performance, commercial success, and capability development across multiple domains.
The mission of our Professional Services (PS) organisation is to enable product success by ensuring Clavister's products are successfully implemented, used as intended, and deliver tangible value in customer environments, creating the foundation for customer retention and expansion.
This is a cross-functional leadership role that requires a strategic mindset, strong customer focus and the ability to scale people, processes and delivery models.
You will own the Clavister Professional Services operating model, ensuring that delivery is scalable, consistent, and commercially sustainable, while aligning execution with the service portfolio defined by the Product Manager for Services.
Reporting to the Chief Customer Success Officer, you will help grow the Professional Services business by partnering closely with Product Management, Sales, Technology, and Customer Success to shape service offerings, pricing models, and success metrics while engaging directly with strategic customers.
Key Responsibilities
Lead and grow a scalable Professional Services organisation across multiple domains
Drive the growth of Professional Services by partnering with Sales on opportunity shaping, commercial alignment, customer engagement, and business development
Build and maintain strategic customer relationships, ensuring successful delivery, customer satisfaction, and long-term partnerships
Partner with Product Manager Services to ensure services are executable, scalable, and aligned with customer and market needs
Define and evolve the Professional Services operating model, methodologies, and delivery governance
Drive standardisation, repeatability, scalability, and delivery excellence across Professional Services
Together with Professional Services Managers, ensure sustainable resource planning, capacity management, and utilisation across teams to meet customer demand while maintaining profitability
Act as the senior escalation point for critical or cross-domain delivery matters
Partner with Professional Services Managers to develop and maintain delivery frameworks, including templates, Statements of Work, Service Level Agreements, and onboarding/offboarding processes
Drive continuous improvement through post-project reviews, customer feedback, and operational performance metrics
What success looks like in this role
Professional Services enables business growth through increased services revenue, stronger customer retention, product adoption, and expanded customer engagements.
Consistently high Net Promoter Score (NPS) and customer satisfaction across Professional Services engagements
On-time, on-budget delivery with predictable project margins and healthy utilisation rates
A scalable and repeatable delivery model with reduced delivery variability and well-established operating practices
Highly engaged and capable Professional Services teams with strong leadership, clear career paths, and low turnover
To thrive in this role, we believe you have:
Proven experience in professional services, consulting or technical delivery leadership roles
Strong track record of building and scaling professional services organisations, processes, and teams.
Experience delivering complex technical projects in networking, cybersecurity or enterprise software environments
Excellent stakeholder management skills with the ability to engage senior customers and internal executives
Commercial acumen and experience with project financials, pricing, forecasting and contract management
Strong people leadership skills, including hiring, coaching, performance management, and career development
Fluent English, both written and spoken; additional languages are an advantage
Extra points for:
Experience with managed services, professional services automation (PSA) tools or delivery platforms
Background in cybersecurity, network engineering or cloud security technologies
Experience working with partners and distributors in international markets
Familiarity with commercial contract negotiation and service level agreements
What We Offer
A collaborative and inclusive working environment with cross-functional teams
Opportunity to shape and lead a critical customer-facing function at one of Europe's leading cybersecurity companies.
Competitive salary and benefits package
Professional development, training and opportunities to grow your leadership career
Flexible working arrangements and supportive team culture
We will continuously review and interview qualified applicants.
If you have any questions, please contact HR Manager Ida LeRuyet at ida.leruyet@clavister.com or hiring manager and CCSO Maja Fiske at maja.fiske@clavister.com
- Team
- Customer Success
- Locations
- Örnsköldsvik - HQ
Colleagues
Örnsköldsvik - HQ
Company values
At Clavister, we live our values. As such, our vision and mission statements attempt to put to words what we aspire to; both for our customers as well as our employees.
We offer global challenges, possibilities and a team of colleagues fueled by collaboration were nothing is impossible. We know that every person is different and believe that we, both as a team and company, are strengthened by this.
We have a great mix of employees from all over the world with different backgrounds when it comes to education, work experience and diversity. By welcoming the differences and allowing everyone to develop, we succeed in building a great team spirit and customer focus.
About Clavister
Scandinavia and Sweden have – over the course of the last ten years – become one of the hottest and most successful tech corridors in the world. In 2015, Sweden became the second most prolific tech hub in the world on a per capita basis, producing USD6.3bn in value per million people, compared to Silicon Valley’s USD8.1bn, according to a recent report from the investment firm Atomico. It’s a salute to Sweden’s innovation and tech savvy.
Clavister, a Latin word meaning ‘Key holder’ came together by a union of chance in an unlikely Swedish place. Örnsköldsvik, located between Stockholm and the Arctic Circle, is blessed with natural beauty. But more importantly, it’s powered by an excellent university in Umeå that feeds its knowledge waters as well as an entrepreneurial spirit born of creating value and wealth from modest means.
Entrepreneur Peter Johansson, who had founded an early Internet company, EnterNet Sweden HB in 1995. As it grew, the need for more equipment – namely a secure router – became mission critical. Johansson had joined forces with another software entrepreneur, John Vestberg, who, together with talented software engineer Mikael Olsson, quickly set about solving problem. Together, they’d create a secure and fast router, something that took larger companies teams of staff and budget to achieve. In fact, they were developing an actual product that could be offered to the market, a device and code that could take on the security aspects of an always on Internet connection. It was an idea that could be sold to the world. Clavister AB was born in 2001 as EnterNet AB became the the new company, founded by Johansson and co-founded by Vestberg, ready to see how far their ambitions could go.
By 2002–2003 they launched their first physical appliance, a highly regarded firewall device that performed well in test after test. By 2008 the first virtual gateway was released, another critical technological milestone. Clavister’s reputation grew and European markets started to hunger for their products and services. Soon Asian offices were added. The development of their own, proprietary software – first cOS core and later its cOS stream solution – made the product into an award winning and industry respected leader in cybersecurity and digital threat deterrence. Investment and growth have helped put Clavister create an installed base of 20,000 customers with a 95% satisfaction rate and propelled it to be one of the few Swedish technology companies to be listed on the NASDAQ OMX Nordic exchange. It’s also achieved a formidable client list that includes Nokia, Canon, D-Link as well as collaborations with Intel, Redhat, VMware and others. It’s an almost 20 year history that has led to Clavister to its present market position, a leader in virtual security with an eye to the future.