Technical Support Engineer
Join Clavister as a Technical Support Engineer! Use your networking and cybersecurity skills to solve real-world problems and support global partners in a collaborative, tech-driven environment.
Do you want to work in cybersecurity and help companies build secure networks?
At Clavister, you'll get to combine your technical expertise with problem-solving in a Swedish company with a global reach. We’re looking for a Technical Support Engineer who wants to provide world-class support to our partners, with a focus on networking, firewalls, and cybersecurity.
About the Role
In this role, you will:
- Provide technical support via phone and ticketing systems
- Troubleshoot network and security issues, using tools like Wireshark and log analysis
- Propose solutions and document them in guides and documentation
- Collaborate with our product teams and contribute to improvements in both products and processes
- Work with Clavister’s entire product portfolio within cybersecurity
- Knowledge of networking, e.g., TCP/IP, DNS, DHCP, routing, NAT
- Experience in troubleshooting and log analysis (e.g., Wireshark)
- Basic understanding of firewalls, VPNs, and network protocols
- Experience handling support tickets and using support tools (e.g., Jira)
- Basic skills in Windows and Linux
- An interest in IT security and modern security principles (e.g., SSL, Zero Trust)
- The ability to provide clear technical instructions, both spoken and written
Your Strengths
- You communicate clearly and professionally in English, both verbally and in writing
- You enjoy problem-solving and troubleshooting, and you can explain technical issues in a way others understand
- You’re structured, service-minded, and solution-focused – even under pressure
- You’re self-driven but enjoy close collaboration with others
Bonus Skills (Not Required)
- Knowledge of Swedish, French, Spanish, or German (spoken and written)
- Hands-on experience designing, implementing, and troubleshooting firewall solutions/networks
- Experience with virtual environments (e.g., VMware, KVM, Hyper-V)
About Clavister
Clavister is a Swedish cybersecurity company with solutions that protect critical infrastructure, businesses, and public organizations in over 100 countries. We develop our products in-house and work closely with our customers from our base in Örnsköldsvik. With us, you’ll find meaningful work, technical challenges, and a company culture built on strong collaboration.
How to Apply
Send your CV and a short cover letter. We review applications on an ongoing basis, so don’t wait to submit yours. Interviews will be scheduled in August.
If you have any questions, please contact Stefan Lindkvist, Technical Support Manager, at Stefan.Lindkvist@clavister.com
- Office
- Technology
- Role
- Customer Support Engineer
- Locations
- Örnsköldsvik - HQ, Stockholm (Münchenbryggeriet)
- Remote status
- Hybrid
Company values
At Clavister, we live our values. As such, our vision and mission statements attempt to put to words what we aspire to; both for our customers as well as our employees.
We offer global challenges, possibilities and a team of colleagues fueled by collaboration were nothing is impossible. We know that every person is different and believe that we, both as a team and company, are strengthened by this.
We have a great mix of employees from all over the world with different backgrounds when it comes to education, work experience and diversity. By welcoming the differences and allowing everyone to develop, we succeed in building a great team spirit and customer focus.
About Clavister
Scandinavia and Sweden have – over the course of the last ten years – become one of the hottest and most successful tech corridors in the world. In 2015, Sweden became the second most prolific tech hub in the world on a per capita basis, producing USD6.3bn in value per million people, compared to Silicon Valley’s USD8.1bn, according to a recent report from the investment firm Atomico. It’s a salute to Sweden’s innovation and tech savvy.
Clavister, a Latin word meaning ‘Key holder’ came together by a union of chance in an unlikely Swedish place. Örnsköldsvik, located between Stockholm and the Arctic Circle, is blessed with natural beauty. But more importantly, it’s powered by an excellent university in Umeå that feeds its knowledge waters as well as an entrepreneurial spirit born of creating value and wealth from modest means.
Entrepreneur Peter Johansson, who had founded an early Internet company, EnterNet Sweden HB in 1995. As it grew, the need for more equipment – namely a secure router – became mission critical. Johansson had joined forces with another software entrepreneur, John Vestberg, who, together with talented software engineer Mikael Olsson, quickly set about solving problem. Together, they’d create a secure and fast router, something that took larger companies teams of staff and budget to achieve. In fact, they were developing an actual product that could be offered to the market, a device and code that could take on the security aspects of an always on Internet connection. It was an idea that could be sold to the world. Clavister AB was born in 2001 as EnterNet AB became the the new company, founded by Johansson and co-founded by Vestberg, ready to see how far their ambitions could go.
By 2002–2003 they launched their first physical appliance, a highly regarded firewall device that performed well in test after test. By 2008 the first virtual gateway was released, another critical technological milestone. Clavister’s reputation grew and European markets started to hunger for their products and services. Soon Asian offices were added. The development of their own, proprietary software – first cOS core and later its cOS stream solution – made the product into an award winning and industry respected leader in cybersecurity and digital threat deterrence. Investment and growth have helped put Clavister create an installed base of 20,000 customers with a 95% satisfaction rate and propelled it to be one of the few Swedish technology companies to be listed on the NASDAQ OMX Nordic exchange. It’s also achieved a formidable client list that includes Nokia, Canon, D-Link as well as collaborations with Intel, Redhat, VMware and others. It’s an almost 20 year history that has led to Clavister to its present market position, a leader in virtual security with an eye to the future.
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